TextOut for a Bright Future
TextOut is peer-to-peer texting software that is available to any progressive candidate, party, or organization as well as non-partisan government, voting rights, and voter registration groups.
Our platform was built by members of the progressive movement and informed by both doing the work and listening closely to the needs of others who do, it’s for us, by us. All proceeds go back to furthering the work of the non-profits that own it, not enriching outside tech or venture capital investors.
How It Works
Features built to enable listening, persuasion, and mobilization at scale
Only TextOut unites all our progressive organizations’ learnings into one texting platform to realize our shared vision of the future: an engaged and unified citizenry. Click below to jump to them.
Available in Three Service Levels
Standard
What You Get: Just the software - you stand up all programs, you do all the texting, you handle all your data in and out, you onboard and train all your volunteers. Email technical support available with 24 hour turnaround time.
Supported
What You Get: The standard software with upgraded, help desk administrative support.
Turnkey
What You Get: We’re your partner. We stand shoulder-to-shoulder with you to execute the work and ensure its success. We build your messaging with you. We load your scripts and data. We send your texts with our national volunteer team, Text Troop, whom we train and onboard. We return data files via nightly batching or API for your needs and pre-analyze your data in your reporting dashboard.
We stand with you so that you don’t have to build and manage this infrastructure yourself.
Features That Make an Impact
Administration
Standard
Supported
Turnkey
Multilevel administration access & volunteer designation
Unlimited texters per account or active program
Unlimited texters per account or active program
Beta mode for program testing and before launch
Programs built and launched by TextOut
via Wiki and E-mail
+ E-mail help desk
Administer technical support
Beta mode for program testing and before launch
Data
Standard
Supported
Turnkey
Structured conversation data automatically applied and saved
Freeform conversation data capture enabled
Personally identifiable information is hidden
Use your own lists of contacts
Use your own lists of contacts
Data dashboard including graphs and statistics from texting programs
Provided lists enhanced with cell phone numbers from our 3rd party file
Audiences defined and contact lists pulled for you
Quality Control
Standard
Supported
Turnkey
Real-time review of recent texts before next batch approval
Feedback on texter work quality stored and pushed out to texter
Reporting
Standard
Supported
Turnkey
Real-time usage details
Dashboard view of key metrics and campaign insights
Regularly updated accounting and billing detail
Scripting
Standard
Supported
Turnkey
One-step copy/paste script and data tag load
Searchable script replies containing both title and body
Library of templated base scripts and workflows
Customizations Included
Baseline scripts included with the ability to customize
Ability to load script replies with start/end dates
Q3 2019
Q3 2019
A/B message testing
Texting
Standard
Supported
Turnkey
Single-view of all active texting opportunities
Texting assignment approval available
Automated texting assignment available
<1 second message/send click rate
Organization and sorting of message inbox
Color-based notification of replies needing attention
Email notification of waiting replies
Individual text re-assignment at texter’s request
Automated text reassignment en masse and individually
"Ghost replying" (replying on behalf of a user) available
Suggested replies driven by natural language processing
Volunteer Management
Standard
Supported
Turnkey
Access to existing Open Progress Text Troop volunteers (6000+ strong)
New volunteer onboarding
via support Wiki
via support Wiki
1:1 onboarding in
Text Troop
Custom onboarding flow
For fee
For fee
For fee
Searchable support Wiki with links embedded in the user view
Custom program training materials
For fee
For fee
Guaranteed sending of all your texts
Billing
Standard
Supported
Turnkey
Multi-level invoices built up from the program level
Invoicing on a minimum monthly basis
Payment available by e-check and credit card
Q3 2019
Q3 2019
Q3 2019
Reseller option available
Technology
Standard
Supported
Turnkey
Scalable cloud architecture
Redundant texting utility providers
2019
2019
2019
Legally compliant one-message-per-click sending
Local phone numbers for sending
Desktop browser interface
Tablet browser interface
Smartphone app
Summer 2019
Summer 2019
Summer 2019
Action Kit integration
TBD
TBD
TBD
NGP VAN integration
Slack Team integration